It is entirely the customer’s responsibility to ensure suitability of our products for your dogs, we recommend that you check daily for any signs of wear. All our Collars and leads are reinforced with an inner webbing for extra strength.
You can make your payment by Paypal or debit/credit card.
All our handmade items are usually dispatched within 3-5 working days via Royal Mail based on weight. During busy periods our dispatch time may take a little longer.
Standard Delivery – from £1.95 (UK Only).
All our ready to go items are usually dispatched the next working day.
If you're not 100% happy with your purchase we will be happy to offer an exchange or refund. All we ask is that items must be returned to us within 14 days of receipt, in an unused, pristine condition and free from any dog hair for a refund of the purchase price minus any delivery costs.
If you receive faulty or damaged goods please contact us and let us know via email. We pride ourselves on offering excellent customer service and we will endeavor to rectify any problems.
If you would like to change the size, colour or print of your item that’s no problem. Please email us at firstname.lastname@example.org and let us know what you would like instead. When returning items to us, you are responsible for postage costs and we recommend you use a recorded delivery service to help ensure it’s safe arrival as we cannot be responsible for items lost in the post.